Safe Shipping and Fast Arrival
Your Puppy’s Well-being is Our Priority
Safe Shipping
We partner with trusted pet transport services that specialize in the safe handling of animals. Each puppy is carefully prepared for the journey, with attention to comfort, hydration, and security. Our shipping crates are designed to provide ample space and ventilation, ensuring your puppy is relaxed and comfortable during transit.
Fast Arrival
We know how excited you are to welcome your new puppy home, so we work to arrange the fastest and most direct shipping routes. Whether by air or ground, we prioritize direct routes to minimize travel time. Most of our clients receive their puppies within 24 to 48 hours of shipping, depending on the distance.
Constant Updates
Throughout the shipping process, we keep you updated on your puppy’s progress. From the moment they leave our care until they arrive safely in your arms, you’ll receive regular updates on their journey. This includes estimated arrival times and any important details you need to know.
Health and Safety Checks
Before shipping, each puppy undergoes a thorough health check by a licensed veterinarian to ensure they are fit for travel. We provide you with all the necessary paperwork, including health certificates and vaccination records, so you can have peace of mind.
Our Commitment to Your Satisfaction
At Hello German Shepherd, we strive to ensure that every puppy finds a loving and permanent home. However, we understand that unforeseen circumstances may arise, and we are here to support you through the process.
Return Policy
If for any reason you find that you are unable to keep your new puppy, we ask that you contact us immediately. We will work with you to arrange the return of the puppy to us. Our priority is to ensure the puppy’s well-being and to find them a new home as soon as possible. Please note that the puppy must be returned in good health, with all original documentation and within a specified period from the date of purchase.
Refund Policy
Refunds are handled on a case-by-case basis, depending on the reason for the return and the condition of the puppy. If the puppy is returned due to health issues verified by a licensed veterinarian within the first few days of arrival, a full or partial refund may be issued. We do not provide refunds for changes of heart or personal circumstances after a certain period.
All of our puppies come with a health guarantee, which covers any pre-existing conditions that may arise within a specified period. If a health issue is discovered during this time, we will work with you to resolve the situation, whether that involves a refund, replacement, or coverage of veterinary expenses, depending on the circumstances.
Steps to Return
Reach out to us as soon as possible to discuss the reason for the return.
Submit any relevant veterinary records or other documentation to support your case.
We will guide you through the process of safely returning the puppy to us
If applicable, we will process the refund once the puppy is safely returned and evaluated.